One of my good friends told me of a challenge he and his manager were facing. They needed their people to think more strategically but were having difficulty achieving this seemingly simple objective. As we discussed the issue, I began thinking of the problem in terms of a framework for strategy. <More>
Too many battles have been lost and business efforts failed because people are confused about these basic concepts. An excellent strategy does not guarantee success anymore than does achieving a goal. Success is an ephemeral or emergent idea than cannot be achieved with strictly linear concepts such as goal or strategy. Goals and strategy must interact within the confines of a system to create success. The two are intricately intertwined and cannot be easily separated. <More>
One of the most common questions in IT Service Management is “where do we start?”
It is a very common understanding that the IT infrastructure and therefore the management of IT is growing increasingly complex. ITSM solutions are commonly sold based on this knowledge and IT managers demonstrate significant pain from this reality. Increasing complexity is an integral part of our world today and is recognized in many areas such as science, politics, and religion. <More>
To really understand the job of CIO you have to dig down to the fundamentals of why the IT department exists at all and build from there. Why do organizations find it necessary to create an IT department at all? Why doesn’t each department just handle their own IT? For that matter, why do we even use technology at all? The most fundamental answer is that technology adds value to the critical activities of the business. <More>
There is significant confusion in the ITIL community about the Configuration Management Database (CMDB) and Configuration Management. Some people believe that the CMDB includes every database and data-store used by IT to manage systems (I was formerly in this camp.) Others believe the CMDB is made up of only hardware and Software Configuration Items (CI). Many find themselves somewhere in the middle with fuzzy boundaries around what is and is not part of the CMDB.
In the past this has been something of a philosophical discussion. However, with the introduction of ISO/IEC 20000 (ISO 20K) in December of last year, this discussion becomes critical for any company pursuing ISO 20K certification. < More>