Ron B. Palmer provides vision and insight into
the changing IT service management picture provokes strategic
discussion and provides actionable tactical direction for
rapid operational improvements. As an IT strategist, Ron delivers
structural and organizational insight that directly enhances
business alignment. By actively consulting in the trenches,
adjusting theory to reality, and training on ITIL best practices,
Ron develops real world solutions that tie day-to-day activities
directly to IT and business strategy.
With a vision of “enhancing the art and science of
managing complexity,” he engages academia in developing
new and meaningful methods for delivering the Service Management
promise and for educating our future workforce. The industry
is moving relentlessly toward delivering IT as a service,
and Ron is in the forefront as a visionary and thought leader.
Book Ron by submitting the form below or contact directly here.
Ron B. Palmer a recognized expert in IT Service Management.
Ron has worked as an IT Director, a Senior Engineer with Qualcomm, and an Operations Consultant with Microsoft. He authored the books IT Service Management Foundations: ITIL® Study Guide, an official information source for EXIN’s ITSM Foundations exam and Foundation Exam Tips, a companion guide. He co-founded the first ever graduate program in IT Service Management at the University of Dallas. And he worked with EXIN to improve ITIL V2 questions. He served as an APMG Examiner and wrote exam questions for the ITIL V3 Service Manager's Bridge Course..
Ron is a dynamic IT Management Speaker, a widely respected ITSM Author, a sought-after ITIL Trainer, and an ITIL Master Certified Consultant. He is well respected by CIOs and Senior IT Mangers because of his thought provoking ideas and his practical guidance for immediate results.