Ron Palmer IT Management Expert

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Ron B. Palmer provides vision and insight into the changing IT service management picture provokes strategic discussion and provides actionable tactical direction for rapid operational improvements. As an IT strategist, Ron delivers structural and organizational insight that directly enhances business alignment. By actively consulting in the trenches, adjusting theory to reality, and training on ITIL best practices, Ron develops real world solutions that tie day-to-day activities directly to IT and business strategy.

With a vision of “enhancing the art and science of managing complexity,” he engages academia in developing new and meaningful methods for delivering the Service Management promise and for educating our future workforce. The industry is moving relentlessly toward delivering IT as a service, and Ron is in the forefront as a visionary and thought leader.

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WORKSHOPS AND TRAINING

ITIL Foundation Courses

ITIL V3 Foundation Certification (course)

ITIL V2 Foundations Certification (course)

ITIL V3 Foundation Bridge Certification (course)

ITIL V3 Capability Courses

ITIL V3 SOA: Service Offerings and Analysis Certification (course)

ITIL V3 OSA: Operations Support and Analysis Certification (course)

ITIL V3 RCV: Release Control and Validation Certification (course)

ITIL V3 PPO: Planning Protection and Optimization Certification (course)

ITIL V3 Lifecycle Courses

ITIL V3 SS: Service Strategy Certification (course)

ITIL V3 SD: Service Design Certification (course)

ITIL V3 ST: Service Transition Certification (course)

ITIL V3 SO: Service Operation Certification (course)

ITIL V3 CSI: Continual Service Improvement Certification (course)

ITIL Service Manager / ITIL Expert Courses

ITIL V2 Service Support Certification (course)

ITIL V2 Service Delivery Certification (course)

ITIL V3 Service Manager's Bridge Certification (course)

KEYNOTE PRESENTATIONS

    IT Governance

    Transforming IT through Service Delivery

    Improving Decision Making, the Promise of a CMDB

    Custom Message

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Ron B. Palmer a recognized expert in IT Service Management.

Ron has worked as an IT Director, a Senior Engineer with Qualcomm, and an Operations Consultant with Microsoft. He authored the books IT Service Management Foundations: ITIL® Study Guide, an official information source for EXIN’s ITSM Foundations exam and Foundation Exam Tips, a companion guide. He co-founded the first ever graduate program in IT Service Management at the University of Dallas. And he worked with EXIN to improve ITIL V2 questions. He served as an APMG Examiner and wrote exam questions for the ITIL V3 Service Manager's Bridge Course..

Ron is a dynamic IT Management Speaker, a widely respected ITSM Author, a sought-after ITIL Trainer, and an ITIL Master Certified Consultant. He is well respected by CIOs and Senior IT Mangers because of his thought provoking ideas and his practical guidance for immediate results.

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