IT Service Management Training and Speaking Programs

 

Does your choice of a Trainer really matter?

Ron B Palmer Speaker at ICIS Conference 2006 Panel Discussion

There are some great choices for commodity training on the market. But, is commodity training the right answer for your key managers and architects?

Your key people need more than just a guaranteed pass on the certification exam. They need solid take-away knowledge that will help them solve your real-world problems. Can you trust a randomly assigned commodity trainer to deliver that kind of value to your organization? Can you risk wasting so much valuable time?

Ron B. Palmer is a proven educator with a wealth of real-world experience. His depth and breadth of knowledge are demonstrated in his IT Service Management Foundations book which serves as the basis for his courses. Your key managers and architects deserve the very best education possible. In fact, your very success depends on the knowledge they take away from this course.

Only a handful of companies get a place on Ron’s calendar each month. Make sure your company is one of those select few.

Courses are surprisingly affordable when purchased directly from Ron himself. Enquire now to ensure your best opportunity for success.

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ITIL Certification Courses

ITIL Foundations Courses

ITIL V3 Capability Courses

ITIL V3 Lifecycle Courses

ITIL Service Manager Courses

About Ron B. Palmer, ITIL Master Trainer
Foundations Study Guide
 

ITIL Foundations Courses

ITIL V3 Foundations Certification course

This course introduces students to the ITIL version 3 Service Lifecycle and develops foundation level execution skills. The first step towards best practice execution is to provide your key managers and architects with the most value-packed ITIL Foundations course on the market taught by the most recognizable and proven ITIL Master trainer in the business.

Ron has been teaching the ITIL Foundation Course since 2004. You can contract Ron to teach your courses for an easy flat rate.

COURSE SUMMARY: This three-day course introduces students to the ideas of IT Service Management and provides foundational instruction in the ITIL v3 Service Lifecycle processes. It provides the most breadth and depth of any course on the market while preparing students to take the Foundations v3 exam. Two and a half days of lecture are followed by an afternoon of test preparation and a proctored exam in the late afternoon.

Students benefit from Ron's proven expertise that generates better than 95% pass rates.

Each student receives a copy of Ron’s book "All the Answers."

[Contact to Purchase]

ITIL V3 Foundations Bridge Course

This 2-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification.

The ITIL Version 3 best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

[Contact to Purchase]

ITIL V2 Foundations Certification course

Your common vision of success is improving operational and tactical execution skills based on the ITIL framework of best practice. The best course of action is to provide your key managers and architects with the most value-packed ITIL Foundations course on the market taught by the most recognizable and proven ITIL Master trainer in the business.

COURSE SUMMARY: This three-day course introduces students to the ideas of IT Service Management and provides foundational instruction in the ITIL operational and tactical processes. It provides the most breadth and depth of any course on the market while preparing students to take the Foundations exam. Two days of lecture are followed by a morning of test preparation and a proctored exam in the afternoon.

Ron has been teaching the ITIL Foundation Course since 2004. You can contract Ron to teach your courses for an easy flat rate.

Students benefit from Ron's proven expertise that generates better than 95% pass rates.

Each student receives a copy of Ron’s book "Foundations: ITIL Study Guide"

[Contact to Purchase]

ITIL V3 Capability Courses

SOA: Service Offerings and Agreements

This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

OSA: Operations Support and Analysis

This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

RCV: Release Control and Validation

This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

PPO: Planning Protection and Optimization

This 5-day course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Planning Protection and Optimization of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

ITIL V3 Lifecycle Courses

SS: Service Strategy

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

SD: Service Design

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

ST: Service Transition

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

SO: Service Operation

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

CSI: Continual Service Improvement

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

[Contact to Purchase]

Service Manager Courses

V3 Service Manager Bridge Course

In this intensive 4 day, instructor led classroom course, participants will learn the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3, along with the changes from previous versions of ITIL. Through a combination of lecture and interactive exercises, candidates are prepared for taking and passing the ITIL v3 Manager Bridge exam. The exam is available as an option at the end of the course.

The ITIL Version 3 Service Manager Bridge Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL Expert certification level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL v3). This course is also available to holders of previous certifications at the Practitioner level, when the total number of recognized credits is 12 or higher.

The course is designed teach the new content of the ITIL v3 Service Lifecycle, and to bridge all the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this approach: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

[Contact to Purchase]

ITIL V2 Service Managers Course

Implementing ITIL Best Practices delivers competitive advantage.  Organizations that have groomed and educated Service Managers from within have demonstrated ROI that is orders of magnitude greater than the cost of training.  You too can experience results such as these by ensuring that your key leaders have the knowledge and understanding required to successfully execute. 

Surveys conducted by the itSMF have shown that demand for skilled ITIL Service Managers is growing exponentially year after year.  There is no better job security in today's increasingly outsourced environment than to hold the ITIL Service Manager Certification.

Your lead instructor Ron B Palmer, ITIL Service Manager since 2002, has demonstrated his core knowledge and experience in his widely acclaimed and EXIN recommended book, IT Service Management Foundations: ITIL Study Guide.  As an added value, each student receives a copy of Ron's book so that they can review their Foundation level knowledge.

COURSE SUMMARY: This eleven day course takes students deep into the ideas of IT Service Management and provides comprehensive instruction in the ITIL operational and tactical processes. It provides the most breadth and depth of any course on the market while preparing students to take the Service Manager Exams. Two weeks of lecture and exercises are followed by a full day of test preparation and two proctored exams, normally provided on two consecutive days immediately following test preparation.

This course is EXIN Accredited and taught by Ron and another Master Certified trainer.

Each student receives:

  • A copy of Ron’s book
  • A student guide
  • A copy of the Service Support book
  • A copy of the Service Delivery book
  • EXIN Service Manager Exams

[Contact to Purchase]

 

Execution Gap (workshop)

Even with a viable strategy and excellent technical talent, failure often results from poor execution. Achieving success requires that your organization “bridges the execution gap.” Industry has developed operational and tactical best practice frameworks that fill the gap. This workshop will introduce your team to industry best practices in a way that both builds consensus and focuses the group on a common vision and course of action.

What frameworks do we need? Where do we focus our limited resources? Why isn’t this just another flavor of the week? All these questions and more are answered here.

COURSE SUMMARY: This four-hour workshop exposes your team to market proven operational and tactical best practices designed to bridge the execution gap and deliver on the business alignment promise. It focuses on ITIL operational and tactical best practice processes and relates those processes to other best practice frameworks such as CMMI, COBIT, ISO 20000, Six Sigma, MOF, and others.

[Contact to Purchase]

 

About the Ron. B. Palmer, ITIL Master Trainer

7 Ron B. Palmer is a proven educator. His depth and breadth of knowledge is demonstrated in his IT Service Management Foundations book. Used in universities from San Antonio, Texas to Helsinki, Finland this book is the basis of Ron’s EXIN accredited course. Your management and architectural teams deserve the edge they will receive from hands on training by the author himself.

Ron’s pass rates exceed 95%.
Due to the overwhelming demand on Ron’s time, he limits delivery of the three-day Foundations course to no more than two per month.

Opportunities are limited.
Get your space on Ron’s schedule now!

[See full Bio]


IT Service Managers - This book is for you!
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IT Service Management Foundations:
ITIL Study Guide

This guide offers all the information needed to pass the ITIL Foundations Exam, presented in a logical format, and written to be easily understood.

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